-
How to proceed with the broken situation or item damage?
Before delivery we test all items 100%, when item reached or damage during the shipping, then show us item photo or vedio, we will guide how to repair it, if need show replacement materials, we will send free parts. If need do new ones or some special working, we will discuss how to go on. Don’t worry, any problem we are here and help you resolve it in the quickest and efficient way.
-
What’s the warranty?
Usually 1-2 years warranty.
-
Can the package customized or only normal?
Can be customized package. If have special things show us freely at first is ok.
-
How can we start?
Let us know your logo or size or item requirements at first then we suggest pop market level things for you, then follow all buying steps.
-
What’s the shipping method?
Sample usually fedex, dhl or U.S for shipping, more quantities can be air to door, sea to door or railway to door ddp service, different size,different quantities discuss with different way, we must can find a suitable way for you.
-
What’s the MOQ?
Usually only one piece sample can be done for test, if some special mold or size product need discuss at first.
-
What lead time for sample and bulk?
Sample usually 3-5 days, bulk 25-30 days, different quantities and conditions can be discussed and communicated with different time schedule.
-
Can we do our own logo?
Yes, any custom logo and artwork show us freely, we can design follow your demand.